# Privacy Policy | Comfort Pros AZ and CA

> Privacy policy for Comfort Pros AZ and CA. How we collect, use and protect the information you give us.

URL: https://www.comfortprosaz.com/privacy-policy/

Legal

# Privacy Policy

Last updated: August 26, 2026

Comfort Pros AZ and CA ("we", "us", or "our") operates this website and provides HVAC and plumbing services in Arizona and California. This policy explains what information we collect, why we collect it, and what you can ask us to do with it.

## 1\. Information we collect

We collect information you give us directly, which typically includes:

-   Your name, phone number and email address
-   The city or neighborhood where the service is needed
-   Details about the service you are requesting and the equipment involved
-   Communication history with our office and technicians
-   Payment information, which is processed by third-party payment and financing providers rather than stored by us

We also collect limited technical information automatically when you browse the site, such as pages viewed, approximate location derived from your IP address, browser type and referring page.

## 2\. How we use your information

-   To respond to service requests, quotes and questions
-   To schedule and complete hvac and plumbing services work
-   To send appointment confirmations and service updates by phone, SMS or email
-   To process payments and, where you request it, financing applications
-   To keep service records that support warranty claims
-   To improve the website and understand which pages are useful

## 3\. Text messages

If you contact us by text or provide a mobile number, we may send SMS updates about your appointment or job. Message and data rates may apply. Reply STOP to any message to opt out of further texts; that does not affect our ability to complete work you have already booked.

## 4\. Information sharing

We do not sell your personal information. We share it only with:

-   Service providers who help us operate, such as scheduling and payment processors
-   Financing partners (GreenSky, Wisetack, Goodleap) when, and only when, you choose to apply for financing
-   Equipment manufacturers when a warranty claim requires it
-   Professional advisors such as accountants and legal counsel
-   Authorities where we are legally required to do so

## 5\. Data security

We use reasonable technical and organisational measures to protect the information you give us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we do not retain payment card details ourselves.

## 6\. Your rights

You can ask us to:

-   Tell you what personal information we hold about you
-   Correct anything inaccurate
-   Delete your information, subject to records we must keep for warranty or tax purposes
-   Stop sending you marketing communications

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to request deletion. We do not sell personal information as that term is defined under the CCPA. To exercise any of these rights, email 

info@comfortprosaz.com

[mailto:info@comfortprosaz.com →](mailto:info@comfortprosaz.com)

.

## 7\. Cookies and analytics

We use cookies and similar technologies to keep the site working properly and to understand which pages people use. You can set your browser to refuse cookies or to alert you when one is set. Some parts of the site may not work as intended if you do.

## 8\. Children

This site is not directed at children under 13 and we do not knowingly collect information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

## 9\. Changes to this policy

We may update this policy from time to time. The revised version takes effect when it is posted here, and the "last updated" date at the top will change.

## 10\. Contact us

-   Email: 
    
    info@comfortprosaz.com
    
    [mailto:info@comfortprosaz.com →](mailto:info@comfortprosaz.com)
    
-   Arizona: 
    
    (480) 435-2334
    
    [tel:+14804352334 →](tel:+14804352334)
    
-   California: 
    
    (818) 690-7951
    
    [tel:+18186907951 →](tel:+18186907951)
    
-   Text: 
    
    (818) 489-2826
    
    [sms:+18184892826 →](sms:+18184892826)
    

Licensed & Insured - AZ ROC 364742 | CA C-20 #1040927